On April 4th 2006, the eCommerce Innovation Centre (eCIC), in conjunction with Opportunity Wales, are running a one day workshop on on-demand CRM solutions. These powerful database driven applications enable a business to use a standard Internet Web browser to access, view, manage and analyse all their customer data – great for when a business has remote workers or multiple offices. The subject of the workshop will be ‘Microsoft Live Office and CRM 3.0‘. A full-day overview of these new technologies and a strategic update will be provided by Microsoft.

The workshop will be held at the McDonald Hotel, Holland House, Cardiff and costs £60 per delegate including lunch and refreshments. For further information or to register for the workshops contact Dr James B. Waddell at eCIC:

• Email: aecat@ecommerce.ac.uk
• Phone: 029 2064 7028